Maintenance and service call management software

The solution that will increase your productivity
and improve your service quality.

Twimm in numbers

30 000
daily users
12 million
visits and calls per year
12
years of experience
350
loyal clients (organizations, companies, or corporate groups)
70 %
mobile use

Twimm adapts to your field of business

Learn how we can adapt our solution to meet your company's exact needs, regardless of size, field, or skill area:

Twimm software guides you and optimizes the management of your field calls, P1/P2/P3/P4 estimate-order-invoice workflow management. It also optimizes your facilities’ energy efficiency and manages refrigerants.

Periodic maintenance planner / Corrective service call management / Electronic service log / Customizable facility nomenclature / Safety assessment / Activity reports / IoT electronic surveillance / Predictive maintenance / Client portal / Native mobility in offline mode / Mobile satisfaction tracking

Twimm software manages your purchase order agreements and rate schedules, easily plans your maintenance service calls, keeps your clients informed by text in real time, and offers customized activity reports.

Advanced asset management (apartment complex, building, housing complex), management of corrective service calls and tasks, purchase order agreement management / Rate schedules / Workflow management: estimate/order/work/invoicing / Activity reports / Client portal / Text notification / Native mobility in offline mode / Mobile satisfaction tracking

The Twimm solution optimizes field operations and regulatory compliance for elevator, escalator, and automatic door maintenance companies while keeping occupants informed automatically, offering customized activity reports, and managing the facility maintenance log.

Periodic maintenance planner / Corrective service call management / Safety assessment / Unit shut-off / Activity reports & social utility agreements / Availability rate / Electronic service log / Customizable facility nomenclature / IoT electronic surveillance / Predictive maintenance / Client portal / Native mobility in offline mode / Mobile satisfaction tracking

Twimm software optimizes recurring maintenance operations, field service call management, and estimate-order-invoice workflow management while notifying your clients automatically and offering customized activity reports.

Maintenance planner / Contract management / Workflow management: estimate/order/work/invoicing / Customizable facility nomenclature / Corrective service call management / Rate schedules / Client activity reports / Client portal / Native mobility in offline mode / Mobile satisfaction tracking

The Twimm solution manages your purchase order agreements and rate schedules, easily plans your service calls, and even lets the technician complete estimates, orders, and work remotely.

Advanced asset management (apartment complex, building, housing complex) / management of corrective service calls and tasks / purchase order agreement management / Rate schedules / Workflow management: estimate/order/work/invoicing / Activity reports / Client portal / Text notification / Native mobility in offline mode / Mobile satisfaction tracking

Twimm software optimizes your periodic service scheduling and manages your service providers’ time sheets.

Service call management / Periodic maintenance planner / Service provider geolocation / Native mobility in offline mode / Service provider time sheet / Workflow management: estimate/order/invoicing / Activity reports / Client portal

The Twimm solution manages your contracts and service providers with ease, keeps you connected to field teams in real time, automatically notifies occupants, and offers owners customized activity reports.

Preventive and corrective service call management / Subcontractor management / Management of lines of business / Service call scheduling / Workflow management: estimate/order/work/invoicing / Energy monitoring / Site audit form / Activity reports / Client portal / Electronic document management

The Twimm CMMS solution easily organizes your contracts by sector, keeps you connected to field teams in real time, automatically notifies your clients, and offers customized activity reports.

Advanced asset management (apartment complex, building, housing complex) / Scheduling and management of preventive and corrective service calls / Management of lines of business / Workflow management: estimate/order/invoicing / Client activity reports / Client portal / Native mobility in offline mode / Mobile satisfaction tracking / Text notification

Twimm software easily manages your maintenance contracts and tasks, connects you with your technicians in real time, and keeps your clients informed automatically.

Preventive, corrective, and construction service call management / Maintenance planner / Workflow management: estimate/order/invoicing / Activity reports / Client portal / Native mobility in offline mode / Mobile satisfaction tracking

Twimm software easily manages the scheduling of your contractual visits, keeps you connected to field teams in real time, automatically notifies your clients, and offers customized activity reports.

Advanced asset management (apartment complex, building, housing complex) / Scheduling and management of preventive and corrective service calls / Management of lines of business / Workflow management: estimate/order/invoicing / Client activity reports / Client portal / Native mobility in offline mode / Mobile satisfaction tracking / Text notification

The Twimm solution easily manages your service contracts and corrective service calls, keeps you connected to field teams in real time, records agents’ hours for pay stubs, and tracks client satisfaction in the field.

Service call management / Maintenance planner / Workflow management: estimate/order/invoicing / Activity reports / Agent time sheets / Oversight of services performed / Mobile satisfaction tracking

The Twimm solution helps you easily manage the scheduling of your contractual visits, keeps you connected to field teams in real time, automatically notifies your clients, and offers customized activity reports.

Advanced asset management (apartment complex, building, housing complex) / Management of corrective service calls and tasks / Purchase order agreement management / Rate schedules / Workflow management: estimate/order/work/invoicing / Activity reports / Client portal / Text notification / Native mobility in offline mode / Mobile satisfaction tracking / Client signature sheet

Twimm software helps you manage your orders easily, schedule service calls by team or by vehicle, keeps you connected to field teams in real time, and notifies your clients of completed services.

Call management including loading and delivery addresses / Move planning by vehicle and by team / Workflow management: estimate/order/invoicing / Waybill production / Activity reports / Forms / Client portal / Text notification / Native mobility in offline mode / Satisfaction tracking

The CMMS Mobile App for Technicians

The Twimm web app was specially designed with input from maintenance technicians. It lets them check their schedule, create job tickets and streamlined estimates, and access all the property and facilities information they need, even in offline mode.

Planning of preventive and corrective service calls

Twimm CMMS software eliminates the need for paper contracts and automatically schedules preventive service while accounting for your facilities, task lists, and specific measures so the technician doesn’t miss a step. In the event of an urgent repair request, the most suitable technician is alerted instantly and the service call is added to the schedule. Your client is notified as soon as the service call is scheduled and receives a report when it is completed.

Estimate and task management

Your technicians send estimate requests via smartphone, and the office staff receive them automatically and send them on to clients as quickly as possible.

Site tracking lets you monitor projects’ cost efficiency, the amount of time spent by technicians, procurement, subcontracting, and invoicing—all in real time. The analytical report includes a financial analysis.

Invoicing

The Twimm CMMS solution saves you time on your administrative tasks by automating various invoice flows:

  • for your maintenance contracts, with calculation of indexed increases
  • for your job tickets in the office and in the field.
  • for your tasks based on progress

Option for mass electronic invoicing.

Expert's reports

Twimm incorporates a powerful tool that generates fully customizable expert’s reports that can be edited even once generated.

You can attach all types of documentation to them, including attestations, analyses, prevention plans, audits, and other regulatory controls.

and much more...

  • Interoperable platform (data import and export from third-party software: accounting, BMS, third-party CMMS, ERP, etc.)
  • DMS document centralization
  • Energy consumption monitoring and improvement
  • Data reporting from IoT

Simplify your maintenance and your employees' everyday tasks

Field teams Technicians and service providers
  • Field teams Technicians and service providers
  • Executive and back office teams Maintenance department heads, business managers, and assistants
  • Operations and procurement management Managers/directors

The software is intuitive and easy to use on a smartphone or tablet. It requires no computer skills. Data are accessible in real time. Data are comprehensive and reliable. Simply select the job ticket for a detailed view of steps to be taken. The technician can make or fulfill estimate requests independently and remotely, as well as write or dictate reports. add photos, check off completed tasks, and note time spent.

The web app allows you to work in offline mode. There is a clear improvement in efficiency and productivity.

The operator enters the task on the platform, based on the type of service request. Once the service call is scheduled, it is carried out by the technician or service provider whose location and/or skills are best suited to the task. An informed choice can be made quickly. Service calls are scheduled for optimal productivity.

The back office also manages the database of clients, sites, and facilities, along with issuing estimates, following up, and producing invoices. Business managers are able to generate customizable activity reports for their clients.

Reporting tools give managers access to personalized dashboards featuring the most relevant financial management or business operations indicators for them. KPIs can be displayed in various forms, including bar graphs and pie charts.

Cost tracking and optimization aid in finding significant opportunities for savings:

  • Equipment procurement and allocation
  • Inventory valuation and management and rolling inventory
  • Adjustment of labor expenses and time based on site and contract profitability
  • Improved oversight of subcontracting
Join the many companies that have adopted Twimm for everyday use
1

Twimm is powerfull, customized and fits with the modern ways of communication. It's a web application available 24/7 and through any device; enabling us have constant access to field datas.

Nathalie Duay
Assistant
3

"Integrating Twimm represented a milestone for our SME, especially because of features like work traceability and guided creation of service call reports. Moreover, it has helped our technicians acquire new skills. Twimm's business, CMMS, and invoicing software was integrated gradually over a four-month period, without any service disruptions."

Bruno SORET
President
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3

"We have found the Twimm CMMS to be an indispensable tool in transforming our maintenance processes. All our employees now work through the same tool, which helps break down the barriers between departments and highlight the value of field work."

Jean-Philippe THOMAS
Sales Manager
1

Twimm is user friendly for our all employees (sales, assistants, technicians in mobility). This solution keeps evolving and being improved through the years, taking into consideration the clients needs.

Thierry Kieffer
Process manager
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1

We adopted the Twimm solution at the beginning of 2021. Our preventive maintenance has been smoother ever since, for all our clients. We've improved our traceability and request management. This has also resulted in better cost management and better internal communication within the company.

Yannick Martin
Maintenance Department Head
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2

Twimm enable all our employees to have access to interventions datas. Through the presentation of the Twimm CMMS to our clients and prospects we reinforced our position on the market. Finally, it allowed us to get rid of the traditionnal paper intervention reporting which enabled our technician to optimize their time schedule.,

Malika Keskas
Back-office director
1

"I chose Twipi Group and their Twimm solution, fully integrating it in néEAU's process chain. Twimm provides real added value in terms of field work, responsiveness, and back-office flexibility."

Fabrice Leteneur
President/Founder
1

"Twimm is the most comprehensive solution on the market, with 3 modules: CMMS for service call management, OFFICE for estimate/order/invoice workflows, and GREEN for energy (with meters). Twimm's specific expertise in the field of energy efficiency with the GREEN module is a perfect fit for our needs."

Marie Souplet
President
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1

"Twimm improves our responsiveness to our clients. We are providing better quality information after our service calls. Twimm will help us improve the management of our business activity and increase our productivity by optimizing itineraries and reducing technicians' transit time, thus increasing the hours spent on service calls on our clients' premises. Finally, Twimm contributes to our CSR commitment; we have greatly reduced our use of paper and quantity of printing jobs."

Nicolas NGuyen Van Mai
Bouvier Group manager
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2

Twimm helped us on various projects such as the API and the CMMS. Our teams are very enthusiastic. Twimm enable to optimize the curative and preventive maintenance interventions, as well as the tracking of them. The Twipi teams is reactive and shows great expertise.

Saad ABBAD
Process & tools manager
3

"Our maintenance department has been using Twimm since 2012 to manage our service calls, tasks, estimates, and invoices. Twimm makes it possible for us to communicate with our clients in real time and provide them with expert reports."

Pierre-Gilles AMIOT
President
1

Twimm allows us to optimize time and avoid loss of datas. We use the CMMS to inform our client on the upcoming interventions, share interventions reports or any documents, send quotes, access to the localisation of the equipments.

Simon Larcher
Executive manager
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The independent professional software comparison tool Appvizer awarded its 2020 Users' Choice Prize to Twimm.