The Twimm web app was specially designed with input from maintenance technicians. It lets them check their schedule, create job tickets and streamlined estimates, and access all the property and facilities information they need, even in offline mode.
Maintenance and service call management software
The solution that will increase your productivity
and improve your service quality.
Twimm in numbers
Twimm adapts to your field of business
Learn how we can adapt our solution to meet your company's exact needs, regardless of size, field, or skill area:
Twimm software guides you and optimizes the management of your field calls, P1/P2/P3/P4 estimate-order-invoice workflow management. It also optimizes your facilities’ energy efficiency and manages refrigerants.
Twimm software manages your purchase order agreements and rate schedules, easily plans your maintenance service calls, keeps your clients informed by text in real time, and offers customized activity reports.
The Twimm solution optimizes field operations and regulatory compliance for elevator, escalator, and automatic door maintenance companies while keeping occupants informed automatically, offering customized activity reports, and managing the facility maintenance log.
Twimm software optimizes recurring maintenance operations, field service call management, and estimate-order-invoice workflow management while notifying your clients automatically and offering customized activity reports.
The Twimm solution manages your purchase order agreements and rate schedules, easily plans your service calls, and even lets the technician complete estimates, orders, and work remotely.
Twimm software optimizes your periodic service scheduling and manages your service providers’ time sheets.
The Twimm solution manages your contracts and service providers with ease, keeps you connected to field teams in real time, automatically notifies occupants, and offers owners customized activity reports.
The Twimm CMMS solution easily organizes your contracts by sector, keeps you connected to field teams in real time, automatically notifies your clients, and offers customized activity reports.
Twimm software easily manages your maintenance contracts and tasks, connects you with your technicians in real time, and keeps your clients informed automatically.
Twimm software easily manages the scheduling of your contractual visits, keeps you connected to field teams in real time, automatically notifies your clients, and offers customized activity reports.
The Twimm solution easily manages your service contracts and corrective service calls, keeps you connected to field teams in real time, records agents’ hours for pay stubs, and tracks client satisfaction in the field.
The Twimm solution helps you easily manage the scheduling of your contractual visits, keeps you connected to field teams in real time, automatically notifies your clients, and offers customized activity reports.
Twimm software helps you manage your orders easily, schedule service calls by team or by vehicle, keeps you connected to field teams in real time, and notifies your clients of completed services.
The CMMS Mobile App for Technicians
Planning of preventive and corrective service calls
Twimm CMMS software eliminates the need for paper contracts and automatically schedules preventive service while accounting for your facilities, task lists, and specific measures so the technician doesn’t miss a step. In the event of an urgent repair request, the most suitable technician is alerted instantly and the service call is added to the schedule. Your client is notified as soon as the service call is scheduled and receives a report when it is completed.
Estimate and task management
Your technicians send estimate requests via smartphone, and the office staff receive them automatically and send them on to clients as quickly as possible.
Site tracking lets you monitor projects’ cost efficiency, the amount of time spent by technicians, procurement, subcontracting, and invoicing—all in real time. The analytical report includes a financial analysis.
The Twimm CMMS solution saves you time on your administrative tasks by automating various invoice flows:
- for your maintenance contracts, with calculation of indexed increases
- for your job tickets in the office and in the field.
- for your tasks based on progress
Option for mass electronic invoicing.
Twimm incorporates a powerful tool that generates fully customizable expert’s reports that can be edited even once generated.
You can attach all types of documentation to them, including attestations, analyses, prevention plans, audits, and other regulatory controls.
and much more...
- Interoperable platform (data import and export from third-party software: accounting, BMS, third-party CMMS, ERP, etc.)
- DMS document centralization
- Energy consumption monitoring and improvement
- Data reporting from IoT
Simplify your maintenance and your employees' everyday tasks
- Field teams
- Executive and back office teams
- Operations and procurement management
The software is intuitive and easy to use on a smartphone or tablet. It requires no computer skills. Data are accessible in real time. Data are comprehensive and reliable. Simply select the job ticket for a detailed view of steps to be taken. The technician can make or fulfill estimate requests independently and remotely, as well as write or dictate reports. add photos, check off completed tasks, and note time spent.
The web app allows you to work in offline mode. There is a clear improvement in efficiency and productivity.
The operator enters the task on the platform, based on the type of service request. Once the service call is scheduled, it is carried out by the technician or service provider whose location and/or skills are best suited to the task. An informed choice can be made quickly. Service calls are scheduled for optimal productivity.
The back office also manages the database of clients, sites, and facilities, along with issuing estimates, following up, and producing invoices. Business managers are able to generate customizable activity reports for their clients.
Reporting tools give managers access to personalized dashboards featuring the most relevant financial management or business operations indicators for them. KPIs can be displayed in various forms, including bar graphs and pie charts.
Cost tracking and optimization aid in finding significant opportunities for savings:
- Equipment procurement and allocation
- Inventory valuation and management and rolling inventory
- Adjustment of labor expenses and time based on site and contract profitability
- Improved oversight of subcontracting
"Twimm is the most comprehensive solution on the market, with 3 modules: CMMS for service call management, OFFICE for estimate/order/invoice workflows, and GREEN for energy (with meters). Twimm's specific expertise in the field of energy efficiency with the GREEN module is a perfect fit for our needs."
"I chose Twipi Group and their Twimm solution, fully integrating it in néEAU's process chain. Twimm provides real added value in terms of field work, responsiveness, and back-office flexibility."
"We have found the Twimm CMMS to be an indispensable tool in transforming our maintenance processes. All our employees now work through the same tool, which helps break down the barriers between departments and highlight the value of field work."
"Our maintenance department has been using Twimm since 2012 to manage our service calls, tasks, estimates, and invoices. Twimm makes it possible for us to communicate with our clients in real time and provide them with expert reports."
"Twimm improves our responsiveness to our clients. We are providing better quality information after our service calls. Twimm will help us improve the management of our business activity and increase our productivity by optimizing itineraries and reducing technicians' transit time, thus increasing the hours spent on service calls on our clients' premises. Finally, Twimm contributes to our CSR commitment; we have greatly reduced our use of paper and quantity of printing jobs."
We adopted the Twimm solution at the beginning of 2021. Our preventive maintenance has been smoother ever since, for all our clients. We've improved our traceability and request management. This has also resulted in better cost management and better internal communication within the company.
"Integrating Twimm represented a milestone for our SME, especially because of features like work traceability and guided creation of service call reports. Moreover, it has helped our technicians acquire new skills. Twimm's business, CMMS, and invoicing software was integrated gradually over a four-month period, without any service disruptions."